Your Trust. Our Responsibility.

1. Information We Collect

We collect personal information that you provide directly (name, contact details, clinical history), diagnostic details shared during consultations, and limited technical data collected through our website (device type, browser, anonymised analytics). We do not collect unnecessary personal data and never sell your information to third parties.

2. How We Use Your Information

• Delivering pain management and palliative care tailored to your medical needs.
• Coordinating investigations, procedures, and follow-up schedules.
• Maintaining accurate clinical records in compliance with the Clinical Establishments Act.
• Responding to your enquiries and providing appointment reminders when requested.

3. Data Storage & Security

Clinical data is stored within secure, access-controlled systems. Only authorised medical staff have access to your records. We employ encryption, audit logging, and routine security reviews to prevent unauthorised access, disclosure, alteration, or destruction of patient information.

4. Data Retention

Medical records are retained for the minimum duration required under Indian medical record retention guidelines. Non-clinical enquiries received via the website are retained for up to 12 months for quality assurance, unless you request earlier deletion.

5. Sharing of Information

We only share patient information with referring physicians, diagnostic partners, or hospitals when you authorise us, or when required by law. All partners who support our care delivery are bound by confidentiality agreements and professional ethics.

6. Your Rights

You may request access to your clinical records, ask for corrections, or withdraw consent for communication at any time. Submit your request at the clinic or emailcare@salempainclinic.com. We will respond within 7 working days.

7. Children's Privacy

We treat paediatric patient information with the highest level of confidentiality and obtain consent from parents or legal guardians before collecting or using a child's information.